We are adding two factor authentication to our portal. This secures the login to our system.
Two-factor authentication is when you use something like a code from a phone app in addition to your password to login. We're looking into using TOTP via authenticator apps to provide this service. Totp is a time-based one-time password algorithm.
As a user, you can secure your portal with the authenticator app. If you lost your app, you can enter a recovery code, which you received when linking the app.
If you lost both your codes and your app, your portal admin can help you recover your account.